Privacy policy

Legal Information for School Lane Hotel

• Hotel Address: School Lane, Liverpool (United Kingdom)
• Contact Phone Number/Email Address: 01517052292 / sleep@schoollanehotel.co.uk, 
• Data Protection Contact Information: sleep@schoollanehotel.co.uk

Privacy Policy

This privacy statement refers to our website and the online booking and purchase of experiences. Any personal information you provide to us will be treated in accordance with appropriate standards of security and confidentiality and in compliance with General Data Protection Regulation 2016/679 and national legislation associated with it.

On what legal basis do we collect and process information about you?

• If you are making an online reservation or purchasing experiences online, we collect and process information about you based on your contractual obligation to carry out such processes.
• All other information that is not necessary to carry out the online booking process or online experience purchase process will be collected and/or processed on the basis of consent; that is, we will explicitly ask for your consent and you will have the right to accept or refuse to provide us with such information. For example, we can only add you to our distribution list if you subscribe to it.

Secure online booking

• If you decide to make an online reservation on our website, you will be redirected to a booking engine managed by our partner, Bookassist. All information is sent securely and protected against disclosure to third parties. Bookassist has the relevant certification in accordance with PCI DSS (information security standards in the payment industry). You can consult Bookassist's Privacy and Security Policy at this link: https://www.bookassist.com/global/security.jsp?user_language=es

Why do we collect information?

• The information is collected to facilitate the online booking process, facilitate the purchase of experiences online, offer you additional services if you consent to such offers, and/or help us improve this process for future use.
• If you have subscribed to our distribution list, the information is collected in order to keep you informed about the latest news and special offers.

What information do we collect about you?

• In order to carry out the online booking process, we need all the information marked with an asterisk, including your name, postal address, telephone number, email address, and credit card information that will be used to pay for the accommodation. We will also collect any other information about the reservation that you voluntarily provide; for example, data on special requirements.
• During the online booking process, we will ask for your consent to use your contact details for purposes other than those related to your reservation; for example, to send you special offers or other communications.
• If you have subscribed to our distribution list, we collect your name and email address to keep you informed about special offers or other news.
• In order to carry out the online purchase of experiences, we need all the information marked with an asterisk, including your name, postal address, telephone number, email address, recipient's name, and credit card information. We will collect any other information that you voluntarily provide, including address data and a message for the recipient.
• On the website and during the online booking process and the online purchase of vouchers, we may collect cookies. See information about our Cookie Policy below.

What happens if you do not want to provide your personal data?

• If you do not wish to provide data that is mandatory to carry out the online booking process or the online purchase of experiences, as indicated by the asterisk, you will not be able to carry out the process in question and we recommend that you contact us directly.
• If you do not wish to provide information during the online booking process or the online purchase of experiences that is not mandatory (i.e., not marked with an asterisk), you may decide not to provide such information and this will not affect the process.
• If you do not wish to provide information that is requested for services other than the booking process, such as registering for newsletters and special offers, you will not be able to benefit from those services. However, this will not in any way affect the booking process. If you initially gave your consent but no longer wish to receive those services, you can withdraw your consent at any time by unsubscribing and/or contacting our data protection officer (see contact details above).
• If you do not want us to collect information with cookies, please refer to our Cookie Policy below for information.

How do we use the information?

• To complete or support an activity, i.e. the online booking process or the online purchase of experiences.
• If you have subscribed to our distribution list or given consent during the online booking process for us to contact you in the future for purposes not directly related to your reservation, we may send you news and information about special offers.
• For statistical purposes, to facilitate implementation of improvements.
• If any other type of processing is carried out, your consent will be requested.

Who has access to some or all of the information we collect?

• Our online booking partner, Bookassist, its subsidiaries, and affiliates.
• We collaborate with third parties to assist us with our marketing activities, such as our distribution list.
• Some third parties have access to your cookies. Please refer to our Cookie Policy for more information. These third parties may store and process such data outside the EU.
• Financial clearing services, including payment services providers, which may not share our Privacy Policy, will be given access to credit card information as needed to facilitate the booking process.
• Legal authorities, when required by law.

What can you do if you have any issues or want to exercise your rights?

• You can contact our data protection officer (see contact details above).
• In particular, if you believe that our website or systems have collected incorrect information or if you want to question any information, please do not hesitate to contact us.

Are your data secure?

• We have secure storage systems and processes in place.

What are your rights?

• You have the right to request access to all data we have related to you.
• You have the right to request rectification of data we have related to you.
• You have the right to request erasure of data we have related to you; please note that erasing certain data may affect the provision of our services.
• You have the right to data portability. This means that you can request your data to be made available to you in a suitable format.
• If we have obtained consent to collect and process certain aspects of your personal data, you have the right to withdraw your consent at any time. For example, you can unsubscribe from our mailing list at any time by clicking the unsubscribe button at the bottom of the email.
• You have the right to lodge a complaint with the relevant supervisory authority.

How long will we store your data?

We keep your personal information for as long as necessary for the purpose for which it was originally collected or lawfully further processed. These are some of the criteria we use to determine the period during which we may store your personal information:

• The nature and type of personal information you provide us with;
• The purpose for which you provide us with your personal information;
• The operational and business requirements necessary to continue providing you with the services or functionality you have requested.

We may keep your information for a longer period if required by law.

What can you do if you have issues or wish to exercise your rights?

• You can contact our data protection officer (see contact details above).
• In particular, if you believe that our website or systems have collected incorrect information or if you wish to question any information, please do not hesitate to contact us.

Privacy of children and parental consent

Please note that this website is not intended for individuals under the age of 18, and its use is not intended for individuals under the age of 18. Therefore, this website should not be used by individuals under the age of 18. Our Privacy Policy prohibits us from accepting users under the age of 18. We specifically request that individuals under the age of 18 do not use this website and do not submit or post information on it. In the event that we inadvertently acquire personal information or other data from users under the age of 18, we will not intentionally provide this information to third parties for any purpose, and any subsequent disclosure would be due to the fact that the user under the age of 18 used the website and provided personal information without our request or permission.

Links provided to other sites

We may provide links to a number of websites that we believe may offer you useful information or services. However, those websites may not follow the same Privacy Policy. Therefore, we are not responsible for the privacy policies or actions of third parties, including, among others, the owners of sites that can be accessed through this website. We urge you to contact the relevant parties that control such third-party websites or access their online policies to review the relevant information on their data collection practices and privacy policies before submitting any personal information or other sensitive data.